Have you ever recieved such bad service that you felt the need to write a letter of complaint? Here’s a useful piece of authentic material if you’re teaching writing techniques, and how to write complaint letters. This was flying around the internet last week – a genuine letter to Virgin Atlantic after a particularly bad flight. Its hilarious! The letter was so good that the complaints dept forwarded to the CEO of Virgin – Richard Branson.
Here is the complaint letter – http://uk.news.yahoo.com/blog/editors_corner/article/11975/
If you have time, have a look at some of the 3000 (!) comments that follow the article, it really caught the attention of the public back in the UK.
Also, the author was recently revealed to be a 29 year old man called Mr Beale. Here is a bit about him: http://www.telegraph.co.uk/travel/travelnews/4383938/Virgin-complaint-letters-author-revealed-as-Oliver-Beale.html
And, finally, his reward for such a good complaint letter? Virgin have offered him a new job! Click here to read about that: http://www.telegraph.co.uk/travel/travelnews/4371036/Virgin-complaint-letter-Author-of-Virgin-letter-offered-chance-as-airlines-food-tester.html